AC repair inPembroke, GA

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As a homeowner, you know that your HVAC unit is one of the most important components in your house. It keeps you cool during hot summer days and warm on chilly winter nights. When it's working properly, it's easy to forget its important role in your everyday life. But when it malfunctions, you quickly remember how crucial heating and AC repair in Pembroke, GA, is for your family.

At Liberty Heating & Airworx AC, our mission is to ensure your cooling and heating systems remain effective throughout the year at the lowest prices available. Unlike some of our competitors, we prefer to put our customers first before anything else. We believe in doing right by the folks who choose our business. Cutting corners to save a few bucks? Annoying sales pitches to try and sell you new parts or equipment? That's just not the way we do business.

When you choose Liberty Heating & Airworx AC, you can rest easy knowing you won't have to pay outlandish fees for our services. As a licensed, bonded heating and air conditioning company, we know how important trust is when it comes to the nature of our business. We go above and beyond other HVAC companies and treat your home like it was our own. That way, you have peace of mind knowing you and your family are in capable, responsible hands.

We take pride in providing our customers with the highest quality service. Our highly trained technicians have experience handling all aspects of HVAC repair, from routine maintenance problems to advanced A/C unit installation projects in Pembroke, GA.

Through hard work, honesty, and integrity, we have built a loyal customer base that continues to grow each month. It would be our honor to call you our customer too. Whether you need a routine maintenance check or emergency heater repair in Pembroke, we are here for you every step of the way, 24-hours a day.

Air Conditioning Repair Services Pembroke, GA

Service Areas

Why Choose Liberty Heating & Airworx AC?

We get it - there are a lot of A/C companies out there to sift through. You want to be sure you choose the best company for your needs and budget.

 AC Repair Services Pembroke, GA

Here are just a few reasons why our customers choose Liberty Heating & Airworx AC over other HVAC companies in South Georgia:

Authorized Carrier and Goodman Dealer:

Authorized Carrier and Goodman Dealer:

We're authorized to service and sell two of the most respected brands in the heating and A/C industry. No matter what size home you own, our technicians are fully equipped to handle any HVAC issue with your Goodman, Carrier, or other air conditioning units.

Insured, Bonded, and Licensed:

Insured, Bonded, and Licensed:

We go the extra mile to ensure that our customers feel safe and protected when they hire our team. We treat your home like it was our own, from the moment we step foot on your property to the time we pull out of your driveway.

Fair Pricing

Fair Pricing

We understand that money doesn't just grow on trees. You work hard to make an honest living and need reasonable pricing on A/C repair and other HVAC services. At Liberty Heating & Airworx AC, you'll never have to worry about us charging you outrageous prices.

Flexible Financing

Flexible Financing

Has your heater gone out in the middle of a freezing January night? A/C unit quit working in the middle of summer? Despite some common red flags that you can keep an eye out for, you can never really plan for an HVAC malfunction. That's why we offer emergency HVAC services in Pembroke, 24-hours a day, seven days a week.

Year-Round Discounts

Year-Round Discounts

With Ft. Stewart just a few minutes away, Pembroke has one of Georgia's largest active military populations. It is our honor to offer current and retired military members and their families discounted prices on their next service appointment. We also offer up to 10% off for Federal Law Enforcement Training Center Members. It's our small way of giving back to those who have sacrificed so much for our liberty.

Free Estimates

Free Estimates

From new unit installations to air conditioning repair, it would be our pleasure to provide you with a free estimate on our services.

Emergency Service

Emergency Service

Has your heater gone out in the middle of a freezing January night? A/C unit quit working in the middle of summer? Despite some common red flags that you can keep an eye out for, you can never really plan for an HVAC malfunction. That's why we offer emergency HVAC services in Pembroke, 24-hours a day, seven days a week.

Flexible Financing

Flexible Financing:

When your A/C unit or heater breaks suddenly, it can be hard to squeeze repairs into your budget. To make sure all of our customers are comfortable in their homes, we offer financing options to make your life easier.

Air Conditioning Repair in Pembroke, GA

Here in southern Georgia, our summers can be extremely hot and humid. Trying to live in a home without A/C a South Georgia summer isn't just a bad idea; it can be downright deadly. Fortunately, Liberty Heating & Airworx AC is here to help with all of your A/C needs. There's no A/C issue that our highly trained HVAC technicians haven't seen before, and no job too small or large for us to tackle. Whether your A/C system needs a basic issue resolved, or you need a new AC unit installed at your house, our team will be at your door in no time.

We have the experience and training to service all major air conditioning systems, from ductless systems to central air setups. We're authorized to service Goodman to Carrier brands, but the truth is it doesn't matter what A/C unit brand you have - our team can fix it all. If your unit is beyond repair, we can walk you through the process of installing a new A/C system and suggest appropriate units that will work well for your home.

Here are just a few of the most common A/C repair services we offer in Pembroke and the surrounding area:

  • Electrical repair
  • Compressor Repair
  • Refrigerant Leaks
  • Refrigerant Recharges
  • Replace Blower Motor
 AC Repair Pembroke, GA

Common Signs That
You Need AC Repair in
Pembroke, GA

Once springtime rolls around, it's very important that you keep your eyes and ears open for any potential warning signs that your A/C unit needs to be repaired. The last thing you need is to be caught off guard when June, July, and August are in full swing. Knowledge is power, and at Liberty Heating & Airworx AC, committed to keeping our customers in the loop about potential A/C repair warning signs. That way, you can take preventative steps rather than reactive ones.

 Heater Repair Services Pembroke, GA
Loud-Unusual-Noises
Loud, Unusual Noises

Don't be alarmed if your A/C unit makes low-level noises throughout the day and night - these sounds are completely normal. However, if you hear loud, unusually abrupt noises coming from your unit, it may be time to have it repaired. Buzzing or rattling noises can mean a part is loose, while grinding or whistling can signal a more serious problem. Because these types of issues won't work themselves out on their own, a professional is needed to diagnose and correct the problem.

Strong-Odors
Strong Odors

If you notice strange, smelly odors permeating throughout your home, your first instinct may be to grab the air freshener. However, unpleasant odors can be a sign that your A/C unit needs attention. Our A/C repair techs will let you know what's going on and how a potential issue can be remediated with a quick diagnostic test.

Refrigerant or Water Leaks
Refrigerant or Water Leaks

Your A/C unit needs refrigerant to keep your home cool and comfortable when it's hot outside. It's common for condensation to accumulate as your system cools your home. With that said, if you notice pooling water or an active leak coming from your A/C system, it's time to call an A/C repair tech ASAP. Leaks can cause extensive damage to your home, and the problem needs to be addressed quickly.

Heater Repair in
Pembroke, GA

South Georgia isn't known for its freezing temperatures, but one thing is for sure - wintertime in Pembroke can get very cold. When the temps begin to drop, your home's furnace works properly. Modern homes have come a long way since the days of wood and coal. Your home's heater is complicated, and when one component fails, the entire system can be affected. In situations like these, it's important not to panic. Instead, give Liberty Heating & Airworx AC a call. Our trustworthy team of heating repair experts have the knowledge and training to repair your furnace fast, so you can get back to enjoying your home.

Here are just a few of the most common issues that we can help repair:

  • No Heat
  • Thermostat Malfunction
  • Heat Pump Replacement
  • Ignition and Pilot Problems
  • Noisy Heater
  • Emergency Services
  • Much More!
 Heating And AC Services Pembroke, GA

Common Signs That You Need Furnace Repair in Pembroke, GA

 Heating And Cooling Repair Pembroke, GA

Today's heating systems are complex. At Liberty Heating & Airworx AC, our heating repair technicians receive ongoing training in all aspects of heating technology. That way, their skills stay sharp, and their techniques remain up to date. However, you don't need to be an expert to spot common signs that your heater may need to be repaired.

As colder months approach in Georgia, try to be aware of the following red flags:

Expensive Heating Bill

You're probably used to a more expensive electricity bill when winter hits Pembroke. However, if you notice a huge price jump over last year's bill, it could be a sign that something is wrong with your heating system. Utility companies are known for raising prices gradually, but a dramatic leap is a cause for concern.

Uneven Heating
Uneven-Heating

Does your heater seem to work perfectly in some areas of your house but not others? Are some rooms too hot while others are drafty and cold? If so, your heater may need repairing. This is a common issue in older homes and requires an expert to inspect your heater and ducts for airflow problems.

Unhealthy Air Quality
Unhealthy Air Quality

If the air in your house is hazy no matter how much you dust, your heater may be the problem. A furnace that circulates mildew, dust, and other harmful particles isn't working correctly. This issue is particularly bad for people with asthma or respiratory illnesses. If you haven't changed your home's air filter recently, be sure to do so. If the problem persists, it's time to call Liberty Heating & Airworx AC.

New AC Installation
in Pembroke, GA

You and your family depend on your home's A/C system to keep you cool and comfortable during the hottest months of the year. Unfortunately, breakdowns happen at the worst possible times - like in the middle of July when temperatures are over 90 degrees. If you have had to repair your A/C system more and more often, investing in a new cooling system will save you time and money in the long run.

As an Authorized Carrier and Goodman dealer - two of the most recognized and respected brands in our industry - we have the highest quality units available. We handle every aspect of your new A/C installation from start to finish. That way, you can focus on living your life rather than worrying about the next time your A/C goes out.

Curious when it might be time for a new A/C system?

Keep an eye out for these warning signs:

Dusty Furniture

 HVAC Pembroke, GA

If you have kept your unit well-maintained and changed your air filter regularly, you shouldn't experience this problem. If you do, and your system is old, it can be more cost-effective to replace it and have your duct system analyzed to fix the root cause of your dust issue.

High Humidity

 HVAC Repair Services Pembroke, GA

If it feels unusually sticky in your home, like you just spent a few hours outside in the summertime, there's a good chance that something is seriously wrong with your air conditioning. Your air conditioner's job is to pull moisture out of the air to keep your feeling cool inside. When that process fails, it can increase your risk of mold and mildew growth - and that's just the start.

Frequent Repairs

 HVAC Services Pembroke, GA

When your repair bills end up costing more than a down payment on a new A/C system, it might make more financial sense to invest in a more modern unit. Compare how much it costs to have our maintenance technicians perform regular service vs. the cost of a new air conditioning installation. The results may surprise you.

Liberty Heating & Airworx AC

We Are Your Trusted Local Source For Heating And Air Conditioning Services

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912-408-3131

Latest News in Pembroke, GA

'I haven't gotten anywhere': Two Bryan County families share experiences a month after tornado

Nolan Driggers reached for the front door, kids in tow and his wife one step behind him.The family of four was trying to leave their home in Ellabell and hit the interstate after hearing about a tornado that touched down in Pembroke. Driggers did not realize it was just a few seconds away from his neighborhood when he received the notification.Moments later, his home was upside down.“We were at home and I had been watching the weather,” said Driggers. “Everything was pretty calm at my hou...

Nolan Driggers reached for the front door, kids in tow and his wife one step behind him.

The family of four was trying to leave their home in Ellabell and hit the interstate after hearing about a tornado that touched down in Pembroke. Driggers did not realize it was just a few seconds away from his neighborhood when he received the notification.

Moments later, his home was upside down.

“We were at home and I had been watching the weather,” said Driggers. “Everything was pretty calm at my house. Then they said a tornado hit Pembroke. When I opened the back door to leave, I saw the tornado touching the top of my neighbor’s house. As it came over ours, I tried to pull a mattress over us. Our house started flipping two or three times. The entire time my wife was praying. We didn’t think we were going to make it.”

Rebuilding continues:'It’s hard. But there are people worse off than us': Black Creek Golf Club to reopen in May

Once the storm passed, he called everyone’s name but there was one person that did not respond. In that moment, Driggers said he began praying that his child was not dead.

“I couldn’t find my 3-year old anywhere,” said Driggers. “I was trying to hold on to my two girls, but they slipped out of my hands. I found my 9-year old but I couldn’t find my 3-year old. There were a bunch of stuffed animals and blankets strewn around because of the tornado. Finally, I saw her feet and pulled her up. At first, she was not saying anything. I started shaking her and asking her if she was okay. Then she smiled and said, ‘I am okay.’ When I first saw her feet sticking up underneath all that stuff, I started screaming at the top of my lungs.”

In the midst of the chaos, Driggers did not realize he dislocated his shoulder. In addition, he suffered several cuts on his hip that led to a staph infection. “My leg got to where I couldn’t walk on it. I thought I could nurse it myself. Four or five days later, I was in the hospital.”

The family was given a camper to use temporarily, but with it being just 24-feet-wide, they knew it would not be a comfortable space to live in long-term. Driggers admitted he was frustrated with FEMA, saying he was under the impression they were going to provide assistance for those impacted by the tornado.

“It’s my fault,” said Driggers. “We did not have homeowner’s insurance. “We were waiting on FEMA to come in and then I found out that FEMA was not coming.”

But almost a month to the day of the tornado, Bryan County Sheriff Mark Crowe, Marty and Cindy Daniel of Daniel Defense, God’s Pit Crew and former NASCAR driver Jeb Burton provided the family with a new mobile home, complete with all new furniture.

“It’s incredible,” said Driggers. “I am so thankful for everyone’s support.”

Other families still struggling to find assistance

But one family has not been so fortunate.

Yvonne Whitfield, whose home was destroyed in the Homestead subdivision in Ellabell, is in a battle with her insurance company due to a clause she believes is being enforced in her new policy, which does not go into effect until June.

'It is complete devastation':One dead, 8 injured from tornado that hit Bryan County

“What they are telling us is they have a clause in my new policy that if the property is going to be repaired, they will pay for living expenses for a reasonable amount of time for us to live somewhere and they will pay for food and rent and things like that,” said Whitfield.

“But if our home is a total loss, they will only pay for the first seven days after they cut the check on the dwelling. Now that they are cutting the check on the dwelling, I am stuck dealing with all my additional living expenses, plus my mortgage payment that I have to continue to make.

Whitfield said her insurance company quoted just $42,000 in damages. Before the storm hit, Whitfield thought insurance would cover most or all of her expenses. In all, she has spent $10,000 and counting. “For a month now, we have been eating out and paying people."

Whitfield added she thinks other communities were put before hers when it came to the cleanup efforts. But she praised two groups that stepped up in a big way.

“I don’t think they did it on purpose, but I don’t think they realized how bad it was on our side,” said Whitfield. “But Pembroke Advanced Communications – they were amazing with their equipment and generosity and camaraderie. And Sam-Jay Landscaping was very helpful as well. Had it not been for them, we would not have gotten as far as we did.”

Video:Park Place resident talks about Bryan County tornado that devastated the neighborhood

For now, Whitfield is stuck paying for her camper and the mortgage from her home that was destroyed. She said it has been a painful process as she and her husband continue to shell out money to make sure they stay on top of their expenses.

“We pay insurance so you are protected,” said Whitfield. “But you are not protected. They are protecting themselves. My neighbor who has a different insurance company is getting a new roof put on their house. Their truck is being repaired. I haven’t gotten anywhere. We are already going through enough emotions and stress and trying to salvage things. There are things that are gone and you cannot replace them.”

Latrice Williams is a general assignment reporter covering Bryan and Effingham County. She can be reached at lwilliams6@gannett.com.

A Month After Georgia Tornado, Some Families Still Struggle

SAVANNAH, Ga. (AP) — Nolan Driggers reached for the front door, kids in tow and his wife one step behind him.The family of four was trying to leave their home in Ellabell and hit the interstate after hearing about a tornado that touched down in Pembroke. Driggers did not realize it was just a few seconds away from his neighborhood when he received the notification.Moments later, his home was upside down.“We were at home and I had been watching the weather,” said Driggers. “Everything was pretty ca...

SAVANNAH, Ga. (AP) — Nolan Driggers reached for the front door, kids in tow and his wife one step behind him.

The family of four was trying to leave their home in Ellabell and hit the interstate after hearing about a tornado that touched down in Pembroke. Driggers did not realize it was just a few seconds away from his neighborhood when he received the notification.

Moments later, his home was upside down.

“We were at home and I had been watching the weather,” said Driggers. “Everything was pretty calm at my house. Then they said a tornado hit Pembroke. When I opened the back door to leave, I saw the tornado touching the top of my neighbor’s house. As it came over ours, I tried to pull a mattress over us. Our house started flipping two or three times. The entire time my wife was praying. We didn’t think we were going to make it.”

Once the storm passed, he called everyone’s name but there was one person that did not respond. In that moment, Driggers said he began praying that his child was not dead.

“I couldn’t find my 3-year old anywhere,” said Driggers. “I was trying to hold on to my two girls, but they slipped out of my hands. I found my 9-year old but I couldn’t find my 3-year old. There were a bunch of stuffed animals and blankets strewn around because of the tornado. Finally, I saw her feet and pulled her up. At first, she was not saying anything. I started shaking her and asking her if she was okay. Then she smiled and said, ‘I am okay.’ When I first saw her feet sticking up underneath all that stuff, I started screaming at the top of my lungs.”

In the midst of the chaos, Driggers did not realize he dislocated his shoulder. In addition, he suffered several cuts on his hip that led to a staph infection. “My leg got to where I couldn’t walk on it. I thought I could nurse it myself. Four or five days later, I was in the hospital.”

The family was given a camper to use temporarily, but with it being just 24-feet-wide, they knew it would not be a comfortable space to live in long-term. Driggers admitted he was frustrated with FEMA, saying he was under the impression they were going to provide assistance for those impacted by the tornado.

“It’s my fault,” said Driggers. “We did not have homeowner’s insurance. “We were waiting on FEMA to come in and then I found out that FEMA was not coming.”

But almost a month to the day of the tornado, Bryan County Sheriff Mark Crowe, Marty and Cindy Daniel of Daniel Defense, God’s Pit Crew and former NASCAR driver Jeb Burton provided the family with a new mobile home, complete with all new furniture.

“It’s incredible,” said Driggers. “I am so thankful for everyone’s support.”

But one family has not been so fortunate.

Yvonne Whitfield, whose home was destroyed in the Homestead subdivision in Ellabell, is in a battle with her insurance company due to a clause she believes is being enforced in her new policy, which does not go into effect until June.

“What they are telling us is they have a clause in my new policy that if the property is going to be repaired, they will pay for living expenses for a reasonable amount of time for us to live somewhere and they will pay for food and rent and things like that,” said Whitfield.

“But if our home is a total loss, they will only pay for the first seven days after they cut the check on the dwelling. Now that they are cutting the check on the dwelling, I am stuck dealing with all my additional living expenses, plus my mortgage payment that I have to continue to make.

Whitfield said her insurance company quoted just $42,000 in damages. Before the storm hit, Whitfield thought insurance would cover most or all of her expenses. In all, she has spent $10,000 and counting. “For a month now, we have been eating out and paying people.”

Whitfield added she thinks other communities were put before hers when it came to the cleanup efforts. But she praised two groups that stepped up in a big way.

“I don’t think they did it on purpose, but I don’t think they realized how bad it was on our side,” said Whitfield. “But Pembroke Advanced Communications — they were amazing with their equipment and generosity and camaraderie. And Sam-Jay Landscaping was very helpful as well. Had it not been for them, we would not have gotten as far as we did.”

For now, Whitfield is stuck paying for her camper and the mortgage from her home that was destroyed. She said it has been a painful process as she and her husband continue to shell out money to make sure they stay on top of their expenses.

“We pay insurance so you are protected,” said Whitfield. “But you are not protected. They are protecting themselves. My neighbor who has a different insurance company is getting a new roof put on their house. Their truck is being repaired. I haven’t gotten anywhere. We are already going through enough emotions and stress and trying to salvage things. There are things that are gone and you cannot replace them.”

Copyright 2022 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Pharmacist to pay $275,000 to settle claims related to the alleged unlawful dispensation of controlled substances

SAVANNAH, GA: The former owner of a Bryan County pharmacy has agreed to settle claims that he and his pharmacy unlawfully dispensed controlled substances despite the presence of red flags indicating that the prescriptions, written by a convicted pill-mill doctor, were not issued for legitimate medical reasons.Willie C. “Billy” Conley, Jr., 68, of Pembroke, Ga., the former owner of a Bryan County pharmacy and its former pharmacist-in-charge, will pay $275,000 to resolve allegations by the United States and the...

SAVANNAH, GA: The former owner of a Bryan County pharmacy has agreed to settle claims that he and his pharmacy unlawfully dispensed controlled substances despite the presence of red flags indicating that the prescriptions, written by a convicted pill-mill doctor, were not issued for legitimate medical reasons.

Willie C. “Billy” Conley, Jr., 68, of Pembroke, Ga., the former owner of a Bryan County pharmacy and its former pharmacist-in-charge, will pay $275,000 to resolve allegations by the United States and the State of Georgia, said David H. Estes, Acting U.S. Attorney for the Southern District of Georgia. The civil settlement is the largest paid by an individual pharmacist for the alleged unlawful dispensation of controlled substances that has been obtained to date by the U.S. Attorney’s Office for the Southern District of Georgia.

“Pharmacists that ignore their obligation to scrutinize suspicious controlled substances prescriptions despite the presence of red flags can expect to be held to account,” said Acting U.S. Attorney Estes. “Pill-mill doctors cannot thrive without pharmacists willing to fill their unlawful prescriptions. We will use every tool at our disposal to battle the opioid epidemic at each level of the supply chain.”

The allegations against Conley relate to prescriptions written by Dr. Frank Bynes Jr., who in February 2020 was convicted and sentenced to 240 months’ imprisonment on numerous counts of health care fraud and unlawfully dispensing controlled substances. The settlement resolves allegations that Conley and his pharmacy violated their corresponding responsibility to fill only legitimate prescriptions and that they submitted false claims to Medicare and Medicaid for a highly dangerous combination of controlled substances, called the “holy trinity,” consisting of overlapping opioid, benzodiazepine, and carisoprodol frequently prescribed by Dr. Bynes.

The claims resolved by the settlement are allegations only, and there has been no determination of liability.

“Filling medically unnecessary controlled substance prescriptions harms Georgia citizens and the Georgia Medicaid program and is wrong,” said Georgia Attorney General Chris Carr. “We will continue to work diligently to hold accountable those that harm our state and will use all available resources, including the Georgia False Medicaid Claims Act, to remedy this harm and safeguard our communities.”

The case was investigated by the Savannah Resident Office of the Drug Enforcement Administration, and the U.S. Department of Health and Human Services, Office of Inspector General. The State of Georgia was represented by Assistant Attorney General Sara Vann. The United States was represented by Assistant U.S. Attorneys Bradford C. Patrick and Patrick J. Schwedler.

Volunteers come together to help with tornado recovery efforts in Pembroke

BRYAN COUNTY, Ga. (WTOC) - A new cleanup crew is making a pit stop in Pembroke to help tornado recovery efforts.The team of volunteers better known as God’s Pit Crew drove tractor trailers from Virginia to assist with tree removal and debris pick up.“We got a lot of horsepower and a lot of cool toys,” Chris Chiles, Immediate Disaster Response Coordinator, God’s Pit Crew said.Volunteers with God’s Pit Crew say tractor trailers that are filled with 40 chainsaws, multiple wheelbarrows, and shov...

BRYAN COUNTY, Ga. (WTOC) - A new cleanup crew is making a pit stop in Pembroke to help tornado recovery efforts.

The team of volunteers better known as God’s Pit Crew drove tractor trailers from Virginia to assist with tree removal and debris pick up.

“We got a lot of horsepower and a lot of cool toys,” Chris Chiles, Immediate Disaster Response Coordinator, God’s Pit Crew said.

Volunteers with God’s Pit Crew say tractor trailers that are filled with 40 chainsaws, multiple wheelbarrows, and shovels are designed to help remove debris off of property overwhelmed with storm damage so that county officials can more easily continue the cleanup process.

“We have two excavators, two skid steers and an excavator, a 72-foot man lift, two F-450s, two F-3, three F-350′s, and two road tractors,” Chiles said.

Chris Chiles helps oversee disaster response across the country for the group.

He says he and his crew have experience in tornado cleanup but each situation has its own challenges.

“A tornado is just devastating. It doesn’t matter where it is or what part of the country. When a tornado hits, especially whoever it hits, seeing the families who lost everything, it’s tough to see. It doesn’t matter how many times I see it,” Chiles said.

Amid the devastation come new signs of progress.

The Red Cross says it will be ending their overnight shelter in the area as those affected get assistance.

“Most people have had other resources, other places to stay, family, hotel funds, insurance, whatever. So, we haven’t been as stressed focusing on that sheltering aspect which has been very fortunate,” Kelsey Vaneyl-Godin, Disaster Program Manager for Coastal Georgia, American Red Cross said.

Red Cross officials say they’ll focus on individual claims as more recovery funds become available.

“There are so many organizations just dying to help you. And that’s just been an amazing feat,” Vaneyl-Godin said.

But for Chiles and his crew he says helping people in need is what makes the hard work ahead worth it.

“It’s just hope. To see somebody that has no idea, I went and met with a family today. Their home’s destroyed. It has to be torn down. They didn’t know how they were going to clean all that up. They got 30 acres with trees down everywhere. Just the cost, what it would cost them to pay somebody to do that, and we do it for free,” Chiles said.

A community coming together for what officials say will be a year’s long rebuilding process.

Copyright 2022 WTOC. All rights reserved.

13 Years After Mom Vanished, Family Still Looks for Answers

SAVANNAH, Ga. (AP) — Emma Carroll was a woman of few words but those who met her were captivated by her warm smile.A lifelong resident of Pembroke, she was well-known throughout the community. The town even has a street named after her family — Carroll Crossing Road. But on July 18, 2009, Emma disappeared without a trace.Thirteen years later, the family is still in mourning and hopeful they will get answers sooner than later.Emma Carroll was born Oct. 4, 1925. Her mother was from Soperton, but later moved to ...

SAVANNAH, Ga. (AP) — Emma Carroll was a woman of few words but those who met her were captivated by her warm smile.

A lifelong resident of Pembroke, she was well-known throughout the community. The town even has a street named after her family — Carroll Crossing Road. But on July 18, 2009, Emma disappeared without a trace.

Thirteen years later, the family is still in mourning and hopeful they will get answers sooner than later.

Emma Carroll was born Oct. 4, 1925. Her mother was from Soperton, but later moved to Pembroke. Emma was a jack of all trades — whether it be working in the fields or serving in the school lunchroom, she found a way to provide for her family. No task was too big for the mother of 11 children. Her daughter, Alethia Carroll, described her as a shy, reserved woman whose work-ethic was unmatched.

“It was a struggle for her, being poor and raising 11 children,” said Alethia. “But she was a very loyal person. There isn’t anything in the world she would not have done for her children.”

What Alethia remembers most about her mother was her unwavering faith in God. Emma served as the mother of the church, presiding over the communion service. Most of all, Alethia said Emma epitomized what it meant to be a mother.

“My mother was a Christian, born again and spirit filled,” said Alethia. “If I ever had a chance to choose my mother, I would never choose any other than the one I had. She was a good mom and because we were poor, she made a lot of sacrifices.”

Emma disappeared from Alethia’s house one summer day in July after Alethia had left the home for a couple hours.

“When I walked in the front door, the chair she normally sits in was empty,” said Alethia. “I went through the entire house, calling her name. We are in a very rural area. When I couldn’t find her, I called my sisters and brothers. I got in my truck and started riding around. It was about 15-20 minutes from the time we missed her until we called the Sheriff’s office.”

Emma was suffering from dementia and was 83-years-old at the time of her disappearance.

“Her mind was weak,” said Alethia. “We didn’t know what to expect. Some days she was OK. Some days she was not.”

Alethia has come to terms with the fact that her mother has probably passed by now. Still, knowing where she took her last breath would give her the solace she so desperately desires.

“It was somewhere in the afternoon that she left,” said Alethia. “Her mother used to live right down the road that we live on. I would think that whenever she left this house, I think she thought she was going to her mother’s house.”

Mark Crowe, sheriff for the Bryan County Sheriff’s Office, remembers how her disappearance shook the community and how the severity of her illness may have played a role in her vanishing.

“Typically what we find with people with dementia is they don’t know where they are,” said Crowe. “They think that they know where they are going. I would hate to think that someone picked her up. I really think she found some path to get on and eventually realized she didn’t know how to get back. We want to know exactly what happened to her. If there’s a way to say we think this area didn’t get looked at or maybe go back over the entire pattern, they may be able to find a piece of clothing or something that would lead to her.”

Alethia praised the community for how quickly they responded to helping find her mother.

“The people all came together, and the neighborhood came together,” said Alethia. “We did a 9-day active search and nothing was ever found. Thirteen years later and we still don’t have answers.”

Alethia said law enforcement used every tool in their toolbox to find her mother, but they came up empty. “We did the best we could do to find her. We had the dogs, dirt bikes, horses, the sheriff’s department did a great job and the people from the TV station came up here. They even brought the helicopters up here that same night.”

Lt. Resa Deal worked the case and recalls combing through the area.

“It was hard for the family,” said Carroll. “For their mom to have walked away like she did was hard for the family. We tried for about three weeks. We had helicopters. We had everything.”

After her mother’s disappearance, dozens of people called in saying they saw Emma. But they turned out to be false leads.

“We got a lot of calls,” said Alethia. “There were people from Atlanta telling us they have a person up there and they don’t know who she is. Unfortunately, it was not my mother.”

Eight of Emma’s 11 children are still living. Though it has been painful to accept they will never see their mother again, they plan on celebrating her legacy and life in the near future.

“It’s extremely difficult,” said Alethia. “My family — they mostly just shut down. Coming up to the pandemic, we were going to celebrate her birthday every year and then the pandemic hit, and we were not able to do it. I don’t know if we will pick it up this year, but we will at some point.”

Emma beat poverty and raised 11 children with little-to-nothing. She found ways to persevere. Alethia watched her mom fight through adversity every day, so she refuses to give up on the woman who never gave up on her.

“I think about her every day,” said Alethia. “We love her, we miss her and we wish she was here. The case is not closed. As long as we don’t know what happened to her, the case is not closed.”

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